To place an order, simply browse our collection and select the items you wish to purchase. Choose your preferred size and color, then add the item to your cart. Once you’re ready, proceed to checkout, enter your shipping and payment details, and confirm your order. You will receive an order confirmation email shortly after your purchase is completed.

If your order has not been shipped yet, please contact us as soon as possible at support@malviandmavix.com We will see what we can do.

After completing your purchase, you will receive an order confirmation email with your order details. If you do not receive this email within a few minutes, please check your spam or junk folder. If you’re still unsure, feel free to contact our customer service for assistance.

Yes, there is no account registration required. You can place your order as a guest during checkout.

We accept a variety of secure payment methods, including American Express, Mastercard, Maestro, Visa, PayPal, Apple Pay, Google Pay, and Klarna. You can choose your preferred method during checkout.

Yes, if you choose Klarna at checkout, you may have the option to pay later according to Klarna’s terms. For all other payment methods, payment must be completed during checkout.

Shipping is FREE in the Netherlands, Germany, and the United Kingdom.

Delivery in the Netherlands, Germany, and the United Kingdom takes 3-7 business days.

Yes, you can track your order on the Track Your order page of this website using your track & trace code or your order information. This allows you to see the current status and location of your package at any time, so you always know where your order

Yes, we ship internationally, but only to Germany, the United Kingdom, and the Netherlands.

It may take up to 3 business days for tracking information to update. If no
information is available after several days, please contact us.

To return a product, please reach out to our customer service at support@malviandmavix.com or via the Contact page. They will provide you with the step-by-step instructions to complete your return.

You can return a product within 30 days of delivery, and the return shipping costs will be your responsibility.

Once we have received and processed your return, we will refund the amount to your account within 10 business days.

If you have not received it after 10 business days, please contact us.

Unfortunately, not. You must first return the product, wait for the refund to be processed, and then place a new order for the desired size or color.

Each product has its own size chart, which you can use to find the best fit.

We take your privacy seriously and ensure that all your personal information is securely stored and processed. We use encryption and secure servers to protect your data and do not share it with third parties without your consent, except when necessary to complete your order (e.g., shipping or payment processing).

Yes, you can unsubscribe from our newsletter at any time by sending us an email requesting to be removed from the mailing list.

You can contact our customer service via email at support@malviandmavix.com or through the contact page on our website.

You can file a complaint by sending an email to support@malviandmavix.com

Our customer service is available Monday to Friday, from 9:00 AM to 5:00 PM.